It is important to us that you are satisfied, which is why we try to be as precise, fast and reliable as possible from order to delivery. In fact, during all phases of the purchase process on www.niceoneshoulder.it you are provided with all the useful information, from product availability to delivery method, so that the service we offer you is 100% comprehensive.
Availability
Inside the detail page of each individual product you will always find an indication of whether the item is available and information on the expected delivery date (which may vary based on the payment method chosen).
The Availability levels of a product are:
Available: The product can be ordered immediately and you will receive it within the indicated shipping times or you can collect it at one of our collection points chosen by you.
Coming Soon: These are products that are in preview or that are finished and have to arrive. You can still order it, the shipment will be made as soon as the product arrives in stock.
Delivery time
What happens to your order a moment after purchasing on www.niceoneshoulder.it
Product delivery times vary depending on the item ordered by the Customer and the delivery methods chosen by the Customer. The times indicated for delivery terms are merely indicative and are in no way binding for Nice One Shoulder by Fabio Carrasta. Using express courier transport, delivery is expected within a variable time of 1/5 working days from the time of order. In any case, the estimated delivery times are explicitly indicated in the technical sheet of the individual product. For products in which the technical sheet indicates delivery within 24/48 hours, the indications below apply:
A) Day 0 (receiving the order)
the back office processes orders received before 1:00 p.m., otherwise they are processed the following day. The same applies to orders received on Saturday, Sunday or a holiday: they will be processed on the first working day following the order itself.
The order is processed according to the payment method chosen, and in particular:
- if the chosen payment method is PAYPAL or CASH ON DELIVERY, the order is processed the same day
- if the chosen payment method is BANK TRANSFER, the order will be processed when the credit appears on the bank account of the company Fabio Carrasta
- if the chosen payment method is CREDIT CARD, the order will be processed after 24 hours.
The order is sent to our warehouses by 6.00 pm.
B) Day 1 (Forwarding Courier)
the day after the order, the Courier will collect the goods from our warehouses by 6:00 pm. The Courier will be given the Accompanying Invoice containing the destination location and any notes included in the order.
At the same time as the product is collected, an email will be sent to the customer containing the Shipping Number; this will allow the customer to follow the delivery status and estimated times in real time on the Courier Shipping website.
C) Day 2 (delivery of goods)
The product will be delivered to the address indicated at the time of order confirmation.
Shipping fees
Shipping rates are a flat rate per order in Italy at €8.90. Inside each product sheet is shown the price of the shipping cost or if shipping is free.